Returns & Refund Policy
At Lominie, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return the product under the conditions below.
Returns
You may request a return within 30 days of receiving your order. To be eligible, the product must:
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Be unused and in its original condition.
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Include the original packaging, accessories, and manuals.
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Not show signs of damage, misuse, or modification.
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Include proof of purchase or order details.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
Damaged or Defective Products
If your product arrives damaged, defective, or with missing parts, please contact us as soon as possible. Include your order number and clear photos or videos showing the issue. We will review the problem and, where applicable, offer a replacement, repair, or refund.
Non-Returnable Items
Certain products may not be eligible for return, including items that have been used, damaged through improper installation or operation, modified, or returned without their original components and packaging.
Return Shipping
If the return is due to a change of mind or ordering the wrong product, the customer may be responsible for return shipping costs.
If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by us, Lominie will determine the appropriate solution, which may include covering reasonable return shipping costs.
Refunds
Once your returned product has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Exchanges
If you receive a defective or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
Contact Us
If you would like to request a return or have questions about our Returns & Refund Policy, please contact our customer support team with your order number and details of your request.
Lominie reserves the right to refuse returns that do not meet the conditions outlined in this policy.